TERMS & CONDITIONS

I. Introductory provisions

These Terms and Conditions (hereinafter referred to as the “Conditions”) apply to the purchase of goods at Jersey53.fi (seller of ELSA’S TEXTILE s.r.o, registered office: U Stadionu 1139/14, Rousínov 683 01, identification number (IČO): 02323095, registered in the Commercial Register maintained by the Regional Court Brno, Section C, Insert 46424 (hereinafter referred to as “the Company”).
You can find our product range best on our website. Pictures of our outfits can be found on our Facebook page (www.facebook.com/Jersey53.fi/) and on Instagram (@ jersey53fi). The easiest way to communicate between us and the customer is via email. We are also available via telephone and our business is open from 9 am to 5 pm on weekdays.

II. Order and conclusion of the contract

Orders of goods, which are listed on www.jersey53.fi and which the customer can order according to their own ideas and individual requirements, are made by the company through the order form. The customer may contact the company for a non-binding inquiry regarding the goods also by e-mail or by telephone. However, a binding order will always be placed on the order form.

The customer must fully and completely describe his / her requirements in the order form, including the number of orders, sizes, etc. The graphic design of the product is an integral part of the order form. The customer first enters the preliminary data on the cut, the type of collar, the material, etc. The company then produces the graphic design of the product according to the given data, possibly in several options. This proposal will then be sent to the customer for approval. In case the customer does not agree with a single proposal, the original design of the company is subject to further modifications according to the customer’s requirements. The company recommends that the customer always follow the instructions given in the ordering and delivery section.

The company reserves the right to place its logo on each piece of the product. It is possible to arrange otherwise for a predetermined fee.

The Company is not responsible for the logos supplied by the customer, for the use and location of the log, and their rights must be exclusively solved by the customer.

A binding order is considered for the purposes of the terms and conditions as a proposal for the conclusion of a contract (on a case-by-case basis, a contract of purchase or a contract for a work) regarding the goods included in the order, including its graphic form. The contract for the production and delivery of the goods stated in the order is concluded between the company and the customer at the moment of confirmation of the order by the company to the customer, in agreement with the proposal for the conclusion of the contract.

V. Delivery terms

1. Normally our delivery time is about five weeks unless otherwise agreed. During the fall season, you should be prepared for a slightly longer delivery time than normal.
2. We reserve the right to change delivery times in the event of unforeseeable obstacles. If there are significant changes in delivery times, we will notify the customer immediately.
3. If the customer does not retrieve the delivered items from the delivery point within the required time, he / she is obliged to reimburse the company for the additional costs incurred.
4. Ownership and risk responsibility are transferred from the company to the customer at the time the goods have left the customer to Matkahuolto or when the customer has picked up the goods from our store.

VI. Warranty, defects in goods, claims, statutory time for a return of goods

1. The customer is obliged to check the products he has ordered immediately upon receipt. Any grievances must be reported immediately to info@jersey53.fi.
2. The customer has the right to advertise the products if they differ from what was originally agreed with the company. To make a complaint, we always need a certificate for the wrong product. The certificate is either the delivery of the defective product to us or, alternatively, an image of the product in question within three days of receipt of the product. The company is not responsible for any defects that have occurred only after the delivery of the products. Unless otherwise agreed, the applicable laws apply to the warranty and indemnity conditions.
3. After delivery of the products, the company is not obliged to compensate for any damage that is caused by customer indifference, for example in the storage or use of products.

How to file a complaint:

1. Complaints must be made within a reasonable time, but not later than 10 days after the order is received.
2. Complaint/compensation requires the necessary evidence and documentation, such as a picture
of the wrong product and a copy of the invoice.
3. Incorrect products should be delivered to our store.
4. If the defect in the product is not repairable, the complaint product will be delivered to the customer, free of charge
5. Complaints will be processed as soon as possible, the maximum processing time is 30 days
6. The warranty does not cover cases where products are damaged in normal use or when the instructions for use are neglected

VII. Final Provisions

The Company is authorized to modify and change the terms at its sole discretion. The Company reserves the right to print mistakes and price changes in the event of a change in exchange rates, a significant increase in inflation, or a significant change in supply conditions for manufacturers and other suppliers of goods. The terms of the contract are determined by the company published on www.jersey53.fi on the day the order is made by the customer.

By making the order, the customer accepts all the terms and conditions of the Business Terms and Conditions as in force on the day of placing the order.

By visiting the website www.jersey53.fi and sending the order, no fees are charged to the customer from the company.

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